Commstate
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Your whole shop, on WhatsApp.

Order messages, a team inbox, a bot that sells and campaigns that report back. All of it runs from your own WhatsApp Business account.

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Connect WhatsApp without the paperwork.

Log in to Meta in a popup and you are connected. You type no ids, tokens or webhook addresses.

  • Keep your WhatsApp Business app number
  • Or add a new number
  • New messages show in both places
  • Order templates go to Meta for review
  • A checklist shows what is still pending

Every order speaks for itself.

Customers hear when an order is confirmed, shipped or delivered. A new COD order asks for a yes on WhatsApp, and the tap updates the order.

  • Confirm order and Cancel order buttons
  • Confirmed, shipped and delivered templates
  • View order and Track order buttons
  • A tap opens the right order page
  • Each message lands in the customer's chat

One number, your whole team.

Everyone works the same WhatsApp number from Commstate. Each person sees the chats that are theirs, and you can see who holds each one.

  • Assign, transfer and resolve with a reason
  • New chats by round robin or least busy
  • A first answer target for your team
  • Quick replies, voice notes and files
  • Send products from the chat
  • AI drafts replies, and you check them

Build templates and see them as customers will.

A builder with a phone preview beside it. It flags what Meta would refuse before you send it for review.

  • Text, image, video or document headers
  • Buttons for links, calls and offer codes
  • Carousels and limited-time offers
  • Prebuilt order templates, ready to submit
  • See Meta's decision and its reason

A bot that sells, and knows when to stop.

It answers from your products and your knowledge base. Customers mostly tap instead of type, and your rules decide when a person takes over.

  • Product cards with Add to cart
  • Track my order, from that WhatsApp number
  • Business hours and one away message
  • Hands over on your keywords or on files
  • Stays with the customer until someone replies
  • Try it first, with nothing sent

Take the order inside the chat.

Connect a WhatsApp catalog and customers can pick products and send a cart. The bot then asks where to deliver and places the order.

  • Commstate keeps your catalog up to date
  • Or link one Shopify or WooCommerce fills
  • Share a location or type an address
  • Delivery to that PIN is checked first
  • Stock and prices match your store
  • Cash on delivery orders for now

Campaigns that never send by accident.

Pick an audience and an approved template. A dry run counts who gets it, and a person types that number to send.

  • A CRM segment, CSV file or picked customers
  • People without opt-in are left out
  • Preview it for three real people
  • A send window and a spend cap
  • Pauses itself on the spend cap
  • Sent, read, replied and tapped, for each campaign

Take calls on WhatsApp too.

Customers tap call in your chat, and Commstate Calls picks up. The same AI agents, your team and your routing rules answer.

  • Call hours and days off
  • Send a call button in a chat
  • Ask permission before you call a customer
  • Each call becomes a line in the chat
  • Recording and transcript, as on any call

See how every chat went.

First response, resolution and missed targets, compared with the period before. Ask the assistant the same questions in plain words.

  • Each teammate's chats, replies and speed
  • What the bot handled and handed over
  • Each template's sends, reads and taps
  • Compare campaigns by reply rate
  • See which ads and posts started chats

And the small things that matter.

  • Supervisor view

    See your agents, their load and open chats in one place.

  • AI help in chats

    Summarise a chat and see suggested next steps.

  • Translate and rewrite

    Turn a draft into the customer's language or a kinder tone.

  • Run the shop by message

    Your team can ask the assistant from their own WhatsApp.

  • Bulk orders by message

    Paste orders into WhatsApp, then tap Confirm to create them.

  • Block a number

    Stop a number from reaching your team.

  • The Android app

    Your WhatsApp chats and campaigns, on your phone.

  • Workflows

    A bot handover or a closed chat can start a workflow.

Common questions

Which plan includes WhatsApp?

Every plan has a WhatsApp integration with the inbox, templates, order messages and COD confirmation. Growth and up add campaigns, the AI bot and WhatsApp calling. Business has 3 WhatsApp integrations.

Can I keep using the WhatsApp Business app?

Yes. Choose to keep your app number when you connect, and new messages show in both places. Old chats do not move across, and WhatsApp calling needs a number that is not shared with the app.

Is this the official WhatsApp API?

Yes. Commstate uses Meta's WhatsApp Business Platform, on your own WhatsApp Business account.

When can I message a customer first?

Only with a template Meta has approved. Inside 24 hours of the customer's last message, you can reply freely. Marketing templates also need the customer's opt-in.

What does WhatsApp calling need?

Meta asks for a messaging limit of at least 2,000 customers a day, and a number not shared with the WhatsApp Business app. The Calling page checks each one. Calls customers place are free, and calls you place are billed by Meta.

Try it on your next order.

Connect your store and let one order run through. 14 days free, no card.

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