Your own store, on your domain.
Sell on your own storefront, or keep Shopify or WooCommerce and let Commstate run behind it.
- Eight real themes
- A page editor
- Cart and checkout
- Shopper accounts
- Reviews
- A tracking page
- Your own domain
For brands and shops that sell online
Your whole shop, run from one place.
Orders, customer messages, shipping, GST books and your own storefront, with an assistant that asks before it acts.
No card needed, and prices are in rupees.
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Is this your shop's back office?
Orders in a notebook, payments on a bill spike, stock in someone's head, customers on two phones.
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Give all of it one home.
Every order, message, parcel and bill moves into Commstate.
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One place. The chai stays.
What was on the desk is now on your laptop and your phone, and your team sees the same thing.
Keep the store you already have.
Connect it, and every order, message, parcel and payment lands in one place. See every integration.
Where you sell
- Shopify
- WooCommerce
- Your Commstate storefront
Messages
- Live chat
Shipping
- India Post
Payments
- Razorpay
One parcel, across your whole shop floor.
Follow it from your storefront to the money in your books.
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10:02 am, order placed
Meera taps Buy on your storefront.
Order #4012 lands in your list: two kurtas, ₹1,798, cash on delivery to Kochi.
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10:03 am, confirmed
Nothing ships until she says yes.
She confirms the COD order on WhatsApp with one tap, and the gate lifts.
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Packing
Packed, sealed and labelled.
The kurta goes in and the box is taped shut. The label prints from the order.
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4:10 pm, shipped
Handed over to India Post.
You hand it in at the post office and add the tracking number to the order.
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On the road
She tracks it on your page.
Your page, your name, every step of the way to Kochi.
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Friday, delivered
Delivered to Meera's door.
She pays ₹1,798, cash on delivery.
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Friday, counted
The money lands in the books.
Sale, GST and courier cost posted. Profit on this order: ₹612.
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Every order
That was one order.
Your whole shop runs this way, from one place.
Start free for 14 days
The rest of the shop.
One record per customer
Storefront, Shopify or a chat, she is the same customer: orders, conversations, credit and notes together.
Calls on the order
Call from the app, with the customer's orders in front of you.
GST books that keep up
Every sale, refund and COD settlement lands in the right place.
Email from day one
Free for 100 emails a day and 3,000 a month.
Several brands, or a reseller network
One login, with each brand's data kept apart. Resellers sell your catalogue at your margins.
On your phone and your desk
Push alerts for new orders and messages, calls on the phone, and the same shop on the web.
Say hello to your assistant.
It helps your team. Ask in plain words, on the web, in the app or on WhatsApp. Try one.
Example answers. The assistant comes with Growth and above, and every action is logged.
Where is order #4012?
In transit with India Post. The last scan was in Kochi.
Your shop keeps working after you sleep.
2:10 am
A customer asks where their parcel is.
The assistant answers with the live tracking status. What it cannot answer waits for a person.
The assistant and workflows come with Growth and above. COD confirmation comes with every plan.
- 12:36 am: An order comes in. Commstate opens it and asks the customer to confirm on WhatsApp. You are asleep.
- 2:10 am: A customer asks where their parcel is. The assistant answers with the live tracking status. What it cannot answer waits for a person.
- 6:30 am: A product drops under its reorder point. You are told, so a purchase order can go to the supplier.
- 9:00 am: You open the shop. The night's orders and messages are waiting in one list.
- 10:30 am: A parcel goes out for delivery. The customer hears about it on the channel they used.
- 1:15 pm: A cart is left behind. A WhatsApp nudge, then an email with a one-time coupon. It stops the moment they buy.
- 4:10 pm: Today's parcels go to India Post. Labels printed from the orders. Add the receipt, and each parcel is tracked.
- 7:30 pm: An order is delivered. The customer gets one message with a tap-to-rate link.
- 10:30 pm: A message comes in late. It waits for your team, with the customer's orders beside it.
What the app shows for order #4012.
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From your storefront, Shopify or WooCommerce, or typed in from a call.
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Meera confirms her cash on delivery order on WhatsApp, with one tap.
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Print the label and the GST invoice right from the order.
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Hand it in at the post office and add the number. Every scan lands on the order.
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She follows it on your tracking page, and pays at the door.
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Sale, GST and courier cost land in your books.
Which plan fits your shop?
Set your orders and your team. You get the lowest plan that fits both.
1,000
4
Growth
₹4,999 a month
Up to 3,000 orders a month and 10 team members.
Your team decides this one. Starter stops at 1 admin user.
Plans start at ₹1,499 a month.
Try Growth free for 14 days, no card. Commstate Mail and the apps come with every plan.
Pay yearly and get 2 months free.
Starter
A solo seller
₹1,499a month
Billed ₹14,988 a year
Start freeUp to 1,000 orders a month and 1 admin user
- Your own storefront domain
- COD confirmed on WhatsApp
- Shopify and WooCommerce sync
- GST invoices
- WhatsApp integration
- Support within a working day
Growth
Your trial runs on thisA brand with a team
₹4,999a month
Billed ₹49,992 a year
Start freeUp to 3,000 orders a month and 10 team members
Everything in Starter, plus:
- CRM and workflows
- WhatsApp campaigns
- The AI assistant
- Inventory and purchasing
- Full books
- Calls from the app
- Up to 3 sub-shops
- Support within 4 working hours
Business
A multi-channel operation
₹9,999a month
Billed ₹99,996 a year
Start freeUp to 15,000 orders a month and 25 team members
Everything in Growth, plus:
- Up to 3 brands
- Several warehouses
- Expenses
- A calling number
- 3 WhatsApp integrations
- Up to 10 sub-shops
- A named contact, 2-hour response
Enterprise
From ₹24,999 a month on a yearly contract
- Unlimited orders and team
- A dedicated environment
- An uptime guarantee
- An account manager
- No card for the trial
- Priced in rupees
- Export your data any time
What do returned COD orders cost you?
Every order that comes back pays for shipping twice and earns nothing. These numbers are only a starting point, so put in your own.
₹12,600
90 returns a month, ₹1,51,200 a year.
Commstate asks each COD customer to confirm before you ship. How many returns that stops depends on your shop, so try it on your own orders.
Moving a running shop? Talk to us first.
Tell us what you sell and how many orders you handle. We will call you within one working day.
- You send this. It takes under a minute.
- We call you. Ask anything about moving your shop.
- You try it on a real order, free for 14 days.
Rather call now? +91 80860 03644
CommstateWe call within one working day
Know a shop that needs this? Both of you get a month free.
Send your link. When they move to a paid plan, a month is added to their account and to yours. No limit on how many shops you bring.
- Share your link with another shop owner.
- They try it free for 14 days, like you did.
- They go paid and you both get a month on us.
Or send it on WhatsApp. Signed in? Your own link, with the credit attached, is in the app under Settings, then Refer a shop.
Do I have to move my store?
No. Connect Shopify or WooCommerce and keep selling there; Commstate handles the orders, messages, shipping and books behind it. The built-in storefront is there if you want it.
What does the assistant do?
It reads what you ask, works out the steps, shows them to you as a card, and does them after you tap Confirm. It never sends a message or moves money on its own, and everything it does is in the activity log with your name on it.
Is my data separate from other shops?
Each shop has its own database. Your team sees only your shop, and a network owner sees only the shops in their network.
Can my accountant use it?
The books follow double-entry rules and the GST report is export-ready. Sync to Zoho Books is built in, and a plain export works for anyone else.
Is the WhatsApp official?
Yes. Commstate uses the WhatsApp Business API from Meta. Your number is verified in your own name, and a campaign only goes to people who agreed to hear from you.
What happens after the trial?
Pick a plan and carry on, or do nothing and your shop goes read-only. Your data stays, and you can export it any time.
