Commstate
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Every message, with the customer beside it.

Email and live chat for your team, next to your WhatsApp and Instagram chats. Each one links to the customer, so you see their orders before you reply.

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See your conversations in one list.

Live chat, WhatsApp and email threads sit on one page. Filter by channel or status, then answer in the inbox built for that channel.

  • Filter by channel and by status
  • Read each thread from the list
  • WhatsApp and email open their own inbox
  • Each channel keeps its own rules
  • Notifications open the right conversation

One customer, however they write.

A WhatsApp number or Instagram handle is one chat that keeps going. Email keeps a thread per topic. All of it can link to one customer record.

  • Calls, chats, orders and notes on one timeline
  • Order updates sit in the WhatsApp chat
  • An email shows their latest WhatsApp message
  • Spot duplicates and merge them
  • See the customer from each inbox

A real email inbox for your team.

Folders, threads and a customer card beside each one. Everyone sees who holds a thread and who is viewing it.

  • Assign, claim and transfer threads
  • Snooze, star, pin and label
  • Remind me if there is no reply
  • Internal notes and first-reply targets
  • Undo a send, or schedule it
  • Unread is tracked for each person

Email that works from day one.

Every shop gets a Commstate address and can send with nothing to set up. Add your own domain or account when you want one.

  • Your own shop address on commstate.app
  • Customers see your shop's name
  • Or send through your SMTP or Resend account
  • Forward your Gmail or Zoho address in
  • Or read a mailbox over IMAP
  • Check DKIM and domain health

Know what happened to each email.

The Outbox follows every email you send. Bounces and complaints go on a list, so a bad address is not tried again.

  • Delivered and bounced, where your sender reports it
  • Bounced addresses go on a suppression list
  • Unsubscribe links on your marketing email
  • Open tracking only if you switch it on

Sort email before anyone reads it.

Rules run as mail arrives. Add AI on a mailbox, and it reads what each customer wants first.

  • Match sender, subject, words or hours
  • Label, prioritise, archive or assign
  • Round robin or the least busy person
  • Auto-reply outside working hours
  • AI marks refunds, returns and angry customers

A chat bubble that knows your shop.

Add it to any website with one line of code. Visitors type straight away, and the assistant or your team answers.

  • No form before the first message
  • Answers in 11 languages, Malayalam included
  • Product cards with Add to cart
  • Hands over to a person when needed
  • Your colours, logo and allowed sites
  • Agents, priority and internal notes

Messages that go out on their own.

Write a template once and set a rule. When an order moves, the customer hears about it, once.

  • Rules on order and return events
  • Shared templates for each channel
  • A log of each message and its status
  • The same message is sent only once
  • Webhooks to your own systems

See how fast your team answers.

Email reports show replies, first response and what is waiting now. Live chat has its own dashboard, with ratings and agent figures.

  • First reply and time to resolve
  • What each person handled
  • When customers write, by day and hour
  • Download each table as CSV
  • Chat ratings, from 1 to 5 stars

And the small things that matter.

  • Mailboxes

    Separate addresses, members and working hours.

  • Signatures and quick replies

    Your own, and shared ones for the shop.

  • Saved searches and labels

    Keep the views your team uses.

  • Out of office

    Auto-replies that never loop with another robot.

  • On the Android app

    Read and answer email and live chat on your phone.

  • Act from a thread

    See the order and act on it beside the email.

  • Contact from live chat

    Call, email or WhatsApp a visitor when you hold their contact.

Common questions

Is every channel answered from one screen?

Not yet. The Conversations page lists live chat, WhatsApp and email together. Each channel is answered in its own inbox, so its rules and tools stay in place.

Does my shop need its own email domain?

No. Commstate Mail sends under your shop's name with nothing to set up. You can connect your own domain through SMTP or Resend when you are ready.

Which plan includes live chat?

Growth and up include the live chat widget.

Can I keep my Gmail address?

Yes. Forward it to your Commstate address and the mail lands in your shared inbox. Sign-in with Gmail is not offered.

Does the live chat say it is an AI?

Yes. The assistant sends one message saying so before its first answer, and says so again if a visitor asks.

Try it on your next order.

Connect your store and let one order run through. 14 days free, no card.

Start free for 14 days Talk to us